Privacy Policy
Last updated November 10, 2026.
Who we are
This website belongs to Brothers Mechanical Corp (“Brothers Mechanical,” “we,” “us”), a plumbing and mechanical contractor serving New York City. You can reach us by phone at 718.869.2775 or through our contact page.
What we collect
When you fill out the contact form or chat with the Brothers Bot, we collect what you type: your name, phone number, email address, borough, property address (if you give it), the type of problem or project, and any details you add.
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages you open and the time. We do not use this to identify you personally.
How we use it
We use your information to answer your request, call or email you back, give you a quote, schedule work and keep a record of the job. We do not sell your information, and we do not use it for advertising.
If you give us your phone number, you agree that we may call or text you about your request. Reply STOP to a text to stop receiving texts.
Who else sees it
We use a form service to deliver your message to us by email, and our website hosting provider stores the site’s files and logs. These providers handle your information only to provide those services.
Our pages load fonts from Google Fonts, which means your browser contacts Google when a page loads and Google may receive your IP address. Our videos are delivered by an outside video host, so playing a video contacts that service, which may receive your IP address. We may also share information when the law requires it or to protect our rights and the safety of others.
Cookies and tracking
This website does not use advertising cookies or tracking pixels. The chat button may remember in your browser that you closed its greeting, and that note stays on your device. If we add analytics or advertising tools in the future, we will update this page and, where required, ask for your consent.
How long we keep it
We keep requests and job records for as long as we need them to do the work, handle follow-up questions, meet legal and tax requirements and resolve disputes. After that we delete them or remove identifying details.
Your choices
You can ask us to see, correct or delete the information we have about you, or to stop contacting you, by calling 718.869.2775 or writing through the contact page. Depending on where you live, you may have additional rights under state or local law, and we will honor them as required.
Security
We take reasonable steps to protect your information, but no website or email service is completely secure. Please do not send passwords, payment card numbers or Social Security numbers through the form or chat.
Children
This website is meant for adults who own or manage property. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
